Privacy Policy
This Privacy Policy explains how Child Ortho Care (“we”, “us”, “our”, “Clinic” or “Website”) collects, uses, stores and protects information when you visit or use www.childorthocare.in (“Website”) or communicate with us through the Website.
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as and when applicable to the relevant processing activities.
By using this Website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek such consent through an appropriate mechanism.
1. Information We May Collect
Depending on how you use the Website, we may collect information such as:
– Name of the parent, guardian or visitor;
– Name or identifying information of a child/patient, where voluntarily provided;
– Age or date of birth of a child/patient, where required for an appointment;
– Telephone/mobile number;
– Email address;
– Appointment preferences;
– Information contained in a message submitted through a contact or enquiry form;
– Medical information or health-related information voluntarily provided by you for the purpose of seeking medical assistance;
– Information contained in documents, reports or images that you voluntarily send to us;
– Website usage information such as IP address, browser type, device information and approximate technical information;
– Cookies and similar technologies, as described in our Cookie Policy.
You should avoid submitting unnecessary medical or other sensitive information through a general website contact form.
2. Children’s Personal Data
Child Ortho Care provides information and services relating to paediatric orthopaedic care.
Where information relating to a child is submitted through the Website, we expect the information to be provided by or with the involvement of the child’s parent or lawful guardian, as applicable.
We do not knowingly seek to obtain unnecessary personal information about children.
Parents or lawful guardians should avoid posting a child’s medical information, photographs, reports, diagnosis or other confidential information in publicly visible areas such as website comments.
Where applicable law requires verifiable parental consent or other safeguards for processing a child’s personal data, we will follow the applicable requirements.
3. How We Use Personal Information
We may use information provided to us for purposes such as:
– Responding to enquiries;
– Communicating with parents, guardians or patients;
– Scheduling or managing appointments;
– Providing information requested through the Website;
– Understanding the nature of an enquiry so that an appropriate response can be provided;
– Maintaining administrative and professional records;
– Improving the Website and its content;
– Preventing misuse, fraud or security incidents;
– Complying with legal and regulatory obligations; and
– Other purposes specifically explained at the time information is collected.
We will not use personal information for a purpose unrelated to the purpose for which it was collected unless permitted or required by applicable law or otherwise appropriately authorised.
4. Medical Information
Information concerning a patient’s health may be particularly private and confidential.
Please do not submit detailed medical records, diagnostic reports, photographs or other sensitive medical information through a general enquiry form unless we have specifically requested it or provided a suitable method for submitting it.
The Website is primarily intended to provide information and facilitate communication. Submission of information through the Website does not by itself establish a doctor-patient relationship.
5. Sharing of Information
We may disclose personal information where reasonably necessary:
– To provide or facilitate requested services;
– To authorised personnel assisting with administration of the practice;
– To technology, hosting, website, communication or service providers working on our behalf, where necessary;
– To comply with applicable law, legal process or lawful governmental requests;
– To protect the rights, safety or security of the Clinic, its users or others; or
– With your consent or as otherwise permitted by applicable law.
We do not intend to sell personal information for monetary consideration.
6. Third-Party Services
The Website may use third-party services such as website hosting, analytics, maps, video services, social-media features, appointment/contact tools or other technical services.
Such third-party services may process certain technical or personal information in accordance with their own privacy policies.
Where appropriate, we will provide links to the relevant third-party privacy information.
7. Cookies
The Website may use cookies and similar technologies for essential website functionality, security, preferences, analytics and other purposes.
Please see our separate Cookie Policy for further information.
8. Data Security
We take reasonable technical and organisational measures appropriate to the nature of the information processed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate administrative or professional requirements, or for such period as required or permitted by applicable law.
The applicable retention period may differ depending on the type and nature of information.
10. Your Rights and Requests
Subject to applicable law, you may have rights concerning your personal data, including rights relating to:
– Access to information concerning processing;
– Correction of inaccurate information;
– Erasure of personal information where applicable;
– Withdrawal of consent where processing is based on consent;
– Grievance redressal; and
– Other rights available under applicable law.
Requests may be submitted using the contact details provided below.
We may need to verify the identity or authority of the person making a request before processing it, particularly where the request concerns a child’s information or another person’s information.
11. Parents and Guardians
A parent or lawful guardian who believes that information relating to a child has been submitted to the Website and wishes to enquire about, correct or request deletion of such information may contact us using the details below.
12. Public Comments
Where the Website permits comments or other publicly visible submissions, users should not disclose confidential medical information, personal contact information, photographs or information concerning a child.
We reserve the right to remove comments containing personal, confidential, unlawful, offensive or otherwise inappropriate information.
13. External Links
The Website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of websites operated by third parties. We encourage visitors to read the privacy policies of those websites before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services or applicable law.
The updated version will be published on this page with a revised “Last Updated” date.
15. Contact Us
For privacy-related questions, requests or grievances, please contact:
Child Ortho Care
Website: https://www.childorthocare.in
Email:
Phone: 096914 43310
Address:
Pediatric Orthopedic Surgeon,
Childortho Care Clinic
Raipur, 492001 (C.G.)
Pediatric Orthopedic Surgeon,
Childortho Care Clinic
Raipur, 492001 (C.G.)
Privacy / Grievance Contact: Dr. Deepak Agrawal
Name/Designation: (M.B.B.S, D. Ortho., F.P.O(Mumbai))
Email: drchildortho@gmail.com
We will endeavour to respond to privacy-related requests within the period required by applicable law.
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Important: This Privacy Policy is intended to explain our general privacy practices and should be read together with our Terms & Conditions, Medical Disclaimer and Cookie Policy.